Support

Please have a brief look through our Support/FAQ’s.

Push Messages

You have a very powerful messaging feature available to you 24/7.

Login using your Username and Password and you will see your own App message center.

You can add messages with a headline/text and an image and you can specify when you want the message to be available and select filters (paid accounts only).

Messages must have an image attached to them.

Once you have added a message, a Push Notification will be sent to everyone logged in to that destination.

Login here to manage your messaging

Adding Images/PDFs to Messages

When you login and send a message, you will be asked to add an image.

The message system will resize the image you upload for all the different mobile devices. It will also let you know if your image is too small.

When you click to submit your message, please wait for the confirmation your images are being uploaded and your message is sent.

Do not click until you get confirmation.

You can also add PDF images and embed YouTube video (add an image too with video).

Paid Features

For paid accounts, you can specify filters for your messages (like ‘Restaurant’ ‘Kids Activities’ ‘Watersports’ ‘Spa Timetable’ etc), so guests can easily view relevant content.

If you have multiple locations, messages can be filtered by location too – sending only to those logged in to that location. Great if you want in location managers to run your messaging strategy.

Adding A Guestbook/Information Book

In many Hotels and Resorts guests expect easy access to location and stay specific information like WiFi logins, Emergency procedures, general information, local partners, contact information – any information guests would find useful.

We can provide this information in app, right in their pocket on their own mobile devices.

This can take the form of a web page (if you already have this online), or we can provide an editable template you can use and update at any time.

Making this available in guests’ pockets right on their mobile devices enhances the guest experience and reduces drain on resources (like making this available in rooms, or as leaflets/posters around reception).

Adding Pocket Concierge badges and links to your website and emails

We recommend you add the App Store badges and links to your email and website.
Telling guests how they can maximise their experience, engaging and informing them before, after and during their stay is paramount to long term success.
Make sure your website, confirmation and regular email signatures include links to your app.
We provide you with some HTML you can add to your website and emails, if you do not have this please ask for support;-

It will look like this!

We’re on Pocket Concierge
  

Guest Data

We do not record or store any attributable guest data. Guests are free to use the app without payment or collection of any personal information.
We understand your guest data is valuable and do not record it in any way, except to provide aggregated download and message metrics (how many people have the app in total, how many messages are sent etc). We do NOT store or record anything personal or attributable to individuals.

Adding more locations

If you’d like other locations added to your Pocket Concierge app, or your organisation is part of a larger group please just use the form below and let us know.
Be as detailed as you can please.

Support Chat

Not find what you were looking for?

Head on over to our support chat.