Please have a brief look through our Support/FAQ’s.
You have a very powerful messaging feature available to you 24/7.
Login using your Username and Password and you will see your own App message center.
You can add messages with a headline/text and an image and you can specify when you want the message to be available and select filters (paid accounts only).
Messages must have an image attached to them.
Once you have added a message, a Push Notification will be sent to everyone logged in to that destination.
Adding Images/PDFs to Messages
When you login and send a message, you will be asked to add an image.
The message system will resize the image you upload for all the different mobile devices. It will also let you know if your image is too small.
When you click to submit your message, please wait for the confirmation your images are being uploaded and your message is sent.
Do not click until you get confirmation.
You can also add PDF images and embed YouTube video (add an image too with video).
For paid accounts, you can specify filters for your messages (like ‘Restaurant’ ‘Kids Activities’ ‘Watersports’ ‘Spa Timetable’ etc), so guests can easily view relevant content.
If you have multiple locations, messages can be filtered by location too – sending only to those logged in to that location. Great if you want in location managers to run your messaging strategy.
Adding A Guestbook/Information Book
In many Hotels and Resorts guests expect easy access to location and stay specific information like WiFi logins, Emergency procedures, general information, local partners, contact information – any information guests would find useful.
We can provide this information in app, right in their pocket on their own mobile devices.
This can take the form of a web page (if you already have this online), or we can provide an editable template you can use and update at any time.
Making this available in guests’ pockets right on their mobile devices enhances the guest experience and reduces drain on resources (like making this available in rooms, or as leaflets/posters around reception).
Adding Pocket Concierge badges and links to your website and emails
It will look like this!
Adding more locations
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