Client information and Messaging
Support

Client information and Messaging
Support

Everything you need to know about managing your branded app on Pocket Concierge.

Find out more

Support

Everything you need to know about managing your content on Pocket Concierge App.

You have a very powerful messaging feature available to you 24/7.

Login using your Username and Password and you will see your own App message center. You can add messages with a headline/text and an image. You can specifiy when you want the message to be available and select filters (if available).

Messages MUST have at least an image attached to them.

There is a default message in your app so you can see what they look like.

Once you have added a message, a Push Notification will be sent to everyone logged in to that destination.

Login here to manage your messaging

When you login and send a message, you will be asked to add an image. The message system will resize the image you upload for all the different mobile devices. It will also let you know if your image is too small.

When you click to submit your message, please wait for the confirmation your images are being uploaded and your message is sent. Do not click until you get confirmation.

You can add PDF images and embed YouTube video (add an image too with video).

Paid Features

For paid accounts, you can specify filters for your messages (like 'Restaurant' 'Kids Activities' 'Watersports' 'Spa Timetable' etc), so guests can easily view relevant content.

If you have multiple locations, messages can be filtered by location too - sending only to those logged in to that location. Great if you want in location managers to run your messaging strategy.

In many Hotels and Resorts guests expect easy access to location and stay specific information like WiFi logins, Emergency procedures, general information, local partners, contact information - any information guests would find useful.

We can provide this information in app, right in their pocket.

This can take the form of a web page (if you already have this online), or we can provide an editable template you can use and update at any time.

Making this available in guests' pockets right on their mobile devices enhances the guest experience and reduces drain on resources (like making this available in rooms, or as leaflets/posters around reception).

We recommend you add the App Store badges and links to your email and website.

Telling guests how they can maximise their experience, engaging and informing them before, after and during their stay is paramount to long term success.

Make sure your website, confirmation and regular email signatures include links to your app.

You can use the following HTML code (because we've stripped the formatting - the code is best copied from a computer, not a mobile);-

If you rather get some help, we are here to support you, just let us know.

  <p>We're on Pocket Concierge</p>
<a href="https://goo.gl/kAZhjU">
<img src="http://pocketconcierge.uk/images/AppStore.png"
style="height: 36px; padding-right: 10px"
alt="App for Hotels, Resorts, Attractions and Tours">
</a><a href="https://goo.gl/5scz1g">
<img src="http://pocketconcierge.uk/images/PlayStore.png"
style="height: 36px" alt="Guest Hospitality App"></a>

It will look like this!

We're on Pocket Concierge

App for Hotels, Resorts, Attractions and Tours
Guest Hospitality App

We do not record or store any attributable guest data. Guests are free to use the app without payment or collection of any personal information.

We understand your guest data is valuable and do not record it in any way, except to provide aggregated download and message metrics (how many people have the app, how many messages are sent etc). We do NOT store or record anything personal or attributable to individuals.

If you'd like other locations added to your Pocket Concierge app, or your organisation is part of a larger group please just email us at hello@pocketconcierge.uk and we'll do this for you. In many cases we can do this over the phone!

Head on over to our Support Chat if you haven't found what you need.

We love to talk!

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